Customer Service Representative

Coquitlam, BC

Customer Service Representative
Our company is a national supplier of tool, equipment, and safety product lines for the Canadian and US markets. Our range of products includes abrasives, air tools, hand tools, material handling, lifting equipment and safety apparel and products. We areheadquartered in Vancouver, Canada with six branch offices located in the major cities across Canada and  USA is headquartered is in Elgin, Illinois.
As a competitive leader, our business is always growing and evolving.  We are currently seeking a Customer Service Representative, who will report directly to the National Inside Sales Manager.  This role will be responsible for maintaining the day-to-day sales order input activities and supporting the inside sales team.  The position will be based out of Coquitlam.
Key Responsibilities:
  • Process all sales orders through fax, email, and telephone which includes order details such as: price confirmation, availability, credits, and warranty claims;
  • Verify customer and order information for correctness, checking it against previously obtained information as necessary;
  • Maintain the site address and the fax email address;
  • Contribute to the team by offering inside sales support by relaying appropriate information to the inside sales representative;
  • File purchase orders daily, to ensure the company is following guidelines;
  • Maintain operations by following policies and procedures, reporting needed changes;
  • Perform administrative and office duties such as filing, updating customer information, and contributing to general office functions.
  • Excellent computer skills: Order processing with computer and database systems;
  • Attention to detail: very detailed oriented and has a history of not making errors;
  • Great time management skills;
  • Ability to handle a high volume of order entry in a fast-paced environment;
  • Strong ability to multi-task;
  • Great sense of humor;
  • Positive attitude;
  • Excellent communication skills (written and verbal) in English;
  • People person having the ability to work with a myriad of personalities;
  • Friendly telephone manner;
  • Creative problem solving;
  • Quick on your feet and a logical approach to problem-solving;
  • Ability to work well in a team;
  • Outstanding organizational skills.
How to Apply: 
We offer a competitive compensation and benefits package and are committed to providing our employees with work-life balance.  If you are interested in this opportunity, please forward your resume via e-mail complete with a cover letter.  We thank all applicants for their interest however, only those who qualify will be contacted.
Our company is committed to employment equity, supports diversity in the workplace and encourages application from all qualified individuals including women, members of visible minorities, Aboriginal peoples and persons with disabilities. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Privacy Officer.



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