Call Centre Team Manager

Toronto, ON

We are currently looking to fill the role of a Call Centre Team Manager

 

About us:

We are Hiring Help, a recruitment service company who bridge the gap between companies looking to hire and applicants seeking a job in their field. We specialize in the acquisition of qualified and skilled candidates to help our clients succeed in their businesses.

 

The Ideal Candidate:

The ideal candidate will be responsible for overseeing online and digital marketing content, while interacting with different clients and agencies to build their internal growth. Your main role will be assisting with coaching clients maximize their business profits and investments on a larger scale. As our Call centre team manager, you will oversee your team to ensure that they are meeting targets and successfully providing clients with account strategies for optimal growth. The ideal candidate will be quick thinking, strategic and knows how to work under pressure, while adapting to change in environments.

 

Ideal Duties:

  • Review various client portfolios and provide strategic coaching to optimize growth and investments
  • Oversee team members on how to accurately coach clients
  • Build long term coaching with team members to help better interactions with stakeholders in agencies and clients.
  • Implement continuous training material for future agency management and create new infrastructure and processes

 

Qualification for this role:

  • Post-Secondary education or experience in similar role
  • 3-5 years of sales experience in technology, advertising or online management
  • 2 years of experience manage staff
  • Experience coaching a team in sales or online advertising to generate account success
  • Strong experience developing strategic plans to increase investments, maintain and develop client accounts
  • Ability to develop successful business strategies for optimal success
  • Goal oriented
  • Team Player
  • Able to think quickly on your feet
  • Very ambitious and ability to go above and beyond to get the job done.
  • Strong analytical skills
  • Enthusiastic personality

 

Why work for us:

  • Industry leading starting wage of 50K
  • 20% target based Bonus
  • Full Dental and Medical Benefits
  • Training is paid for
  • Opportunity to increase skills and grow in company
  • Company discount incentives for various services such as Fitness centre.

 

Please send us your resume today for further consideration. Our recruitment team will review all applications and then reach out to the top applicants for more information. Thanks for taking the time to review and we look forward to hearing from you!

 

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