Dispatch Coordinator Perth 2156013

Perth, ON

We are looking for a dispatcher with great customer service skills and very organized.

** HVAC experience preferable or very strong dispatch skills.**

The dispatcher position is responsible for managing a team of 10+ technicians that provide HVAC service and installation to new and existing customers. The position requires constant communication with the technicians and clients to coordinate field service calls both maintenance and emergency.

Duties and Responsibilities:

  • Efficiently route technicians accounting for skill level daily maximize profit and limiting travel costs
  • Manage technician workload, coordinating service, PM, Quotes, and projects
  • Maintain accurate information regarding customer requirements and update computer systems to reflect changes.
  • Manage schedule changes and communicate to customers and technicians in a timely manner.
  • Support technicians in the field and tack/maintain paperwork and ensure follow up as necessary.

Dispatcher Requirements:
  • Strong organization skills and attention to detail
  • Capacity for critical problem-solving.
  • High-level communication ability ** ability to create and maintain relationships with field personnel and customers
  • Comfort in a fast-paced office environment with lots of multitasking
  • Strong computer skills and proficiency in Mircosoft Office
  • Self-motivation and eagerness to work within a team environment
  • Confident decision- making ability in time-sensitive situations.

This job is ideal for someone who is :
  • Dependable- more reliable than spontaneous
  • People-oriented --enjoys interacting with people and working on group projects
  • Adaptable/flexible- enjoys doing work that requires frequent shifts in direction
  • Detail-oriented-- would rather focus on the details of work than the bigger picture
  • Achievement-oriented -- enjoys taking on challenges, even if they might fail
  • Autonomous/Independent -- enjoys working with little direction
  • High-stress tolerance -- thrives in a high- pressure environment. 
Please apply today

Keywords: Dispatch, Logistics, Routing, Router, Transportation, Dispatchers, Dispatching, Ontario, ON, Brockville, Prescott, Athens, Mallorytown, Lansdowne, Seeley's Bay, Elgin, Portland, Smiths Falls, Merrickville-Wolford, Spencerville, Ottawaw, Kemptville, Kanata, Perth, Nepean, Carleton Place


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