Hotel Front Desk / Jr. Assistant Purser - Cruise Line Calgary 2140700

Calgary, AB

Hotel Front Desk / Jr. Assistant Purser - Cruise Line

We serve. We respect our team. We innovate. We are consistent. We are accountable. We do it right.

Set sail on an exciting career course with our cruise line.  One of the best known names in cruising, we are a global cruise company operating a fleet of 17 modern ships renowned for our innovation design and wide array of choices in dinning, entertainment and amenities. We are the employer of choice in the cruise industry. We offer exceptional facilities and extensive learning and recreational program for our crew,

Working for our cruise line is ideal if you are looking to take your career to the next level and enjoy a challenging and unique environment. As a Junior Assistant Purser you will be responsible for providing exceptional customer service with friendliness, empathy, knowledge and accuracy with a resolve to satisfy each guest in line with the Company’s strategy and Core Values. You will be away from home for six months at a time travelling to wonderful and usually sunny ports of call, meeting and working with individuals from all over the world.

Join our team and you'll enjoy a truly adventurous career with excellent incentives, unlimited growth, and ports-of-call that will leave you breathless.

Job Responsibilities include:
  • Provides accurate information and answers to guest / crew questions or concerns.
  • Documents and ensures a satisfactory and timely resolution of customer service issues.
  • Socializes with and maintains high visibility to guests both on and off duty.
  • Assists the Front Desk Supervisor in preparing guest documentation as required.
  • Assists the Night Manger in reconciling all charge checks
  • Handles financial transactions and accurately maintains a cash float to be balanced at the end of the day.
  • Accesses shipboard account, providing guests with copies of folios on request and detailed explanations in response to any queries.

All duties must be completed in accordance with the company Core Values and all aspects of the C.R.U.I.S.E. program.

Qualifications:

  • Graduate of a recognized hotel or business school
  • Minimum of two (2) years experience required experience as a Customer Service Agent or Hotel Front Desk Receptionist in an international hotel environment.
  • Proficiency in the use of computer-based programs
  • Excellent command of the English language, both verbal and written

Advantages:

Along with a challenging career and worldwide travel opportunities, our company offers many other benefits. Our crew members are afforded comfortable, shared accommodations, meals, and access to crew facilities such as a crew bar, fitness center, pool and a recreation center. Flights to and from the ship are provided as are room/board and uniforms.

Regardless of the rank or role, we are all one team. Together, we share our world,share our hearts, and create lasting memories.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Please Apply today.


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